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Terms of Service

Terms of service

Terms
Terms & Conditions

Welcome to the Kim Wood Jewellers website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use.

Please also read our privicy policy section about Data Protection and how we use the information you give us.

You can print out any page from this website, including the Terms & Conditions, by selecting Print from the File menu of your internet browser.


Website content

We own the copyright to all the contents and materials of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the website.

While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

Unless we have been negligent, we cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this Website.


External material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


Third party e-commerce

If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the terms & conditions of such third parties. Please also see our privacy policy for more details of how we use your information.


Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.


Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

there is a change in the law that limits our ability to provide the website
an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.


Liability

We take no responsibility for any loss or damage suffered as a result of our "gold recycling/buying" service, our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

We remain liable for:

loss, damage, death or personal injury resulting from our negligence
fraudulent misrepresentations
the quality of our goods

General

These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.


Terms & Conditions for buying goods online

Welcome to the Kim Wood Jewellers service. By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. These Terms & Conditions only apply to goods purchased online using this website.


Ordering, cancelling before despatch and returning after despatch

Ordering
Please see our ordering online is easy guide for instructions on placing an order.

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
When we despatch your goods from the warehouse, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.
We do not have to accept your order, and for example, we will not accept your order if:
we do not have the goods in stock
your payment is not authorised
there is an error on our website regarding the price or other details of the goods
you have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.


Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £60 worth of goods and you then cancel a £15 item, your order total will drop below £49, and you will no longer qualify for FREE Standard delivery.


Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods. Prices quoted on the website are applicable exclusively to goods purchased through this website. Prices applicable to goods for purchase in our store may differ from those quoted on this website.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.

Your payment card will be debited for your order on the day that we despatch your goods.

See delivery information for more details on how to have your order delivered for free.


eCatalogues

Please note that prices, offers and competitions mentioned in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee to honour the prices shown in the eCatalogue(s) if you order after this date, however the current price for any product will always be shown on the product detail page on the website.

Exchange Policy

Items purchased from our website may be exchanged within 16 days from the date of order by visiting one of our branches (the date of your order will be found on your Invoice email or Delivery Note). Unfortunately, an exchange cannot be processed by post.

Please take the unworn and resaleable item and a copy of your Invoice to a branch of your choice where one of our Sales Advisors will gladly exchange the item to the same value or higher (if you choose to pay the difference), subject to availability. Please note that a refund cannot be processed at any of our branches.

EXCLUSIONS:

Earrings & Pierced Jewellery
In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. The exclusion arises from a Health and Safety perspective and is an international recommendation to prevent the spread of infections and disease. This exclusion is in the interest of and for the protection of all our customers.


Personalised Jewellery

We are unable to offer exchanges or refunds on personalised jewellery orders. This means that we cannot provide exchanges or refunds on items that have been specially altered or personalised for you in any way.

We are pleased to offer our Exchange Policy in addition to your statutory rights.


Refund Policy

A refund can be processed providing that you request this within 16 days from the date of dispatch and the item is unworn and in resaleable condition (for your dispatch date please check your ‘Dispatch Confirmation’ email).


To request a refund:

Visit our Contact Us page and send an e-mail to us, requesting a refund.

Instructions on how to return the item will be emailed to you as soon as possible, usually within the next 24 hours.

For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must return the free or reduced price items for us to process an exchange or refund.

Please note that you will be required to cover the cost of postage if you choose to return an item.

Any amount due will be refunded back onto the debit/credit card originally used. Please allow up to 5 working days for this process to complete.

In the event that we do not receive your returned item, we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage.

EXCLUSIONS:
Earrings & Pierced Jewellery
In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. The exclusion arises from a Health and Safety perspective and is an international recommendation to prevent the spread of infections and disease. This exclusion is in the interest of and for the protection of all our customers.

Personalised Jewellery
We are unable to offer exchanges or refunds on personalised jewellery orders. This means that we cannot provide exchanges or refunds on items that have been specially altered or personalised for you in any way.

We are pleased to offer our Refund Policy in addition to your statutory rights.

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Contact Us

  • 8b, King Street, Sandwich, Kent, CT13 9BY
  • 01304 617700
  • 07899 806287
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

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